Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping is FREE on all the orders to any address all over the world.

Which payment methods are accepted in the Online Shop?

We can accept the Paypal, We accept the following major credit cards for payment: VISA, MasterCard, American Express and Discover.

How long will delivery take?
All items will be shipped within 24 business hours upon receive payment (except the holiday).
Delivery Time is approx. 10 – 21 business days.
Country Delivery Service Delivery Time Tracking Inform
AU/US/UK Economy Shipping 10-25 business days YES
E-packet from China(Standard Shipping) 10-15 business days YES
Canada Economy Shipping 10-15 business days YES
Brazil / South America Economy Shipping 3-4 weeks due to strict Custom Inspection YES
France / Spain / Germany/ Eastern Europe Economy Shipping 15-25 weeks due to strict Custom Inspection YES

Most items deliver in two to three weeks. In some cases all of the items in your order may not ship together or in the same package. Rug pads and accessories will normally be sent in separate packaging. Shipment of braided rugs may take a little longer, typically being delivered within three to four weeks of the order date. It’s hard to accurately predict the delivery time of custom rugs. Some can be produced within a few weeks of the order, but a large, hand-knotted rug may take over six months to weave. Our Customer Service Department will try to keep you informed of the projected ship date as your custom rug is created.

All items will be shipped within 24 business hours upon receive payment (except the holiday).
Delivery Time is approx. 10 – 21 business days.
business days to most US / UK / AU destinations upon the delivery service that you choose for your order.
 In some cases all of the items in your order may not ship together or in the same package. Rug pads and accessories will normally be sent in separate packaging. Shipment of braided rugs may take a little longer, typically being delivered within three to four weeks of the order date. It’s hard to accurately predict the delivery time of custom rugs.
Some can be produced within a few weeks of the order, but a large, hand-knotted rug may take over six months to weave.
Our Customer Service Department will try to keep you informed of the projected ship date as your custom rug is created.
How secure is shopping in the Online Shop? Is my data protected?

We carefully follow all online industry standards for customer security and privacy. Please check to read our complete Privacy Policy.

What exactly happens after ordering?

We will start to prepare your item after we got your payment;

We will ship the item to you in 2 business days;

You will get this item in 10-21 business days, it up to your country;

You have 30 days to check this item, if you help any problem with this item, please help us return it, and we will refund full of your payment.

Do I receive an invoice for my order?

If you need the invoice for your order, please contact us with info@ihuahoo.com, we will prepare the invoice for you.

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