Frequently Asked Questions
Please read our FAQ before sending us a message.
Shipping is FREE on all the orders to any address all over the world.
We can accept the Paypal, We accept the following major credit cards for payment: VISA, MasterCard, American Express and Discover.
|Country||Delivery Service||Delivery Time||Tracking Inform|
|AU/US/UK||Economy Shipping||10-25 business days||YES|
|E-packet from China(Standard Shipping)||10-15 business days||YES|
|Canada||Economy Shipping||10-15 business days||YES|
|Brazil / South America||Economy Shipping||3-4 weeks due to strict Custom Inspection||YES|
|France / Spain / Germany/ Eastern Europe||Economy Shipping||15-25 weeks due to strict Custom Inspection||YES|
Most items deliver in two to three weeks. In some cases all of the items in your order may not ship together or in the same package. Rug pads and accessories will normally be sent in separate packaging. Shipment of braided rugs may take a little longer, typically being delivered within three to four weeks of the order date. It’s hard to accurately predict the delivery time of custom rugs. Some can be produced within a few weeks of the order, but a large, hand-knotted rug may take over six months to weave. Our Customer Service Department will try to keep you informed of the projected ship date as your custom rug is created.
We will start to prepare your item after we got your payment;
We will ship the item to you in 2 business days;
You will get this item in 10-21 business days, it up to your country;
You have 30 days to check this item, if you help any problem with this item, please help us return it, and we will refund full of your payment.
If you need the invoice for your order, please contact us with firstname.lastname@example.org, we will prepare the invoice for you.
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